If you want to come up with effective metrics, forget brainstorming. Drop the creativity. Done well, it's an analytical exercise, says Stacey Barr, aimed at deriving concrete, sensory effects to measure.
Who says one-person operations can't use business intelligence? I don't want MicroStrategy to outfit my tiny office, now near San Francisco, with its latest and greatest. No, but I do want a company like Intuit, ever more interested in the one-person market, to understand that money isn't the only data individuals should track.
The Sierra Club, once a leader in bottom-up organization, is about to flip over and assume a top-down orientation--in fact, one much like the big corporations it usually opposes.