Business intelligence involves the most triumphant stories. In the best cases, they meander all the way from "we were really screwed up" all the way down to "new knowledge, new profits." Yet too many case studies are too dry to stick. Marketers know that the human part of those stories is what makes them stick, yet it's hard to reveal anything publicly. Now a Financial Times writer argues that fiction — not non-fiction — is the best way to understand Libya under its dictator, so perhaps it's the best way to understand some organizations. So try fiction.
A young IT worker follows his common sense, for which his boss scolded him.
A pair of officials in double-breasted suits arrived at a New York school for a meeting with the principal.… Read more...