Many people by now have resigned themselves to the ways of smart because they like the features. But smart cities are still new and mysterious, even a little bit unsettling. A friend asked me, "What's a smart city?" I give her the standard spiel about smooth traffic, sustainable garbage, on-demand this and that. She rolls her eyes. "Another top-down miracle," she says in disgust. What's it going to take to win widespread trust?
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